Before You Troubleshoot: What the ShortMax App Is

Understanding who runs ShortMax, a vertical short-drama streaming app, makes account problems easier. On the App Store the seller is SHORTTV LIMITED, a company with its registration in Hong Kong, and Google Play records the very same legal entity under https://reel-shorts.net/ the developer name SHORTMAX LIMITED. ShortMax was released in September 2023, with Google Play recording September 3 and the App Store giving September 11 of that year. You are hardly alone with a billing issue, because the Android version alone lists over 100 million installs. More than 50,000 dramas in 19 languages are claimed in its store listing, the company’s own figure rather than an independent count. The same product this guide covers turns up whether people type „shortmax”, „short max” or „shortmax app”. ShortMax’s terms of service fall under Hong Kong law.

Can’t Log In to ShortMax?

Logging in through a different method than the one you first used is behind most shortmax login trouble. Facebook, Google and Apple can all be used for logging in, according to ShortMax’s terms, as can a phone number or email address linked to your ShortMax account. Tapping a different button later could put you in a separate and empty account, which explains why a purchase can seem to vanish. The safest approach is to pick one sign-in method and use it on every device. Do not count on a guest mode to keep your pass or coins secure, as whether ShortMax has one is not confirmed. This simple mix-up is worth ruling out with the steps below before you assume your coins are gone.

1. Go back to the sign-in button you used when you first paid.
2. Check for your purchases as you try the other methods one at a time.
3. With phone or email login, use the address or number you bound to the account.
4. Upgrade the app and reboot your phone.
5. Contact support with your UID and receipt if nothing works, as explained below.

How the ShortMax Subscription Works

On the US App Store, the primary shortmax subscription goes by Weekly Pass Pro. As of September 2026 the pass costs about $19.99 a week, a lower tier sits at about $9.99 a week, and one-time purchases run from about $3.49 to $24.99. Since the US store lists only weekly passes, monthly and annual plans could not be verified. Since pricing differs by country, platform and promotion, those figures should be treated as a rough reference. The terms say a subscription renews automatically 24 hours before it expires, at its previous price. That timing catches people out, since cancelling on the final day may already be too late. Outside the pass, episodes get unlocked with coins; App Store reviewers complain that some require up to 60 coins, with little pricing information up front. Instead of assuming every episode costs the same, look at the price on the unlock screen each time.

Charged After a Free Trial?

Across this category, one common complaint is an unexpected charge after what felt like a free period. ShortMax’s own replies on Google Play concede that users were confused by its „free trial” and „24 hours free” wording. Uninstalling the app does not stop billing, a point both Apple and Google make in their help pages. Until you cancel it, a weekly pass activated from an offer continues to renew, in reality. Who actually charged you determines where you cancel and where you ask for money back, so finding that out comes first. Collect the evidence first, since a clear timeline makes every later step faster.

1. Look through your inbox for an Apple or Google Play receipt.
2. If there is one, cancel and request refunds through that store.
3. If you find none, screenshot the merchant name on your card statement.
4. Stop the renewal immediately using the steps below.
5. Next ask for a refund through the matching route.

How to Cancel a ShortMax Subscription on iPhone

Apple handles the billing for passes bought through the App Store, so the option to cancel sits in your iPhone settings. Although ShortMax’s terms also mention an „About Subscription” option inside the app, Apple’s settings are the most reliable place to switch off an App Store renewal. Removing the app from your home screen cancels nothing, and Apple says so clearly. Because the pass renews 24 hours before it expires, aim to cancel at least a day before the renewal date. Take a screenshot of the confirmation screen so you have proof of the date. You will need under a minute on the whole process.

1. Go to Settings and tap your name at the top.
2. Select Subscriptions.
3. Select ShortMax from the list.
4. Tap Cancel, then confirm.
5. If ShortMax does not appear, you might have paid under another Apple ID or on Android.

How to Cancel a ShortMax Subscription on Android

The Play Store, rather than ShortMax itself, handles a pass bought through Google Play on Android. Google makes it clear on its help page that uninstalling an app does not cancel its subscription. Google Play is where store-billed renewals are reliably stopped, although the in-app „About Subscription” option named in ShortMax’s terms is another route. The subscription might not show up in the list unless you are using the same Google account that paid, so confirm this first. Keep a screenshot with your receipt, taken once it shows as cancelled. Support is the route to take if you paid anywhere other than Google Play, because that payment will not show there.

1. Go to the Google Play Store.
2. Open your account menu and find Subscriptions.
3. Choose ShortMax.
4. Tap Cancel and follow the prompts.

Refunds: What ShortMax’s Terms Say

ShortMax’s terms of service take a firm line on refunds. The company says that refunds are „not entertained unless the paid product/service is unusable for the reason of ShortMax”. Taken literally, this wording leaves little room for a refund just because you forgot to cancel. Store purchases, though, are also covered by Apple’s and Google’s own refund processes, which run separately from the app’s terms. Apple’s Report a Problem page lets you request a refund for an iPhone purchase, and Apple usually answers within 24 to 48 hours. A direct refund from Google Play may be possible on Android within 48 hours of purchase, according to Google. Contacting ShortMax customer service is the next step after that window, because Google directs you to the developer. Describe what happened briefly and attach your receipt, since no refund is guaranteed.

Contacting ShortMax Customer Service

Email is the main way for ShortMax customer service. ShortMax’s terms of service, posted on the official ShortMax website, include the service email to use. Addresses posted on question-and-answer sites deserve caution: at least one circulating address uses a misspelled domain and could not be verified. In its replies to Google Play reviews, the developer asks users to include their UID, the account ID that lets staff find you. For problems with cancelling, the same replies suggest the subject line „Cancel Subscription – Urgent”. If replies are slow and the charge came through a store, pursuing the Apple or Google refund route at the same time is possible. To save time, include the items below.

1. Your UID and the sign-in method you use.
2. The date, amount and store of the charge, with a receipt screenshot.
3. Whether you have already cancelled, along with a screenshot of the cancellation screen.
4. A single clear request: cancel, refund, restore your coins or fix a login.

Where Every ShortMax Task Is Handled

A lot of the annoyance begins when you try to fix a problem in the wrong place. The stores take care of the money for store purchases, while the app handles your account, coins and viewing. For whatever the app and the stores cannot settle on their own, email support steps in. Treat the table below as a handy map before you start tapping through menus. The table reflects the terms and store help pages as of September 2026, and menus can change with updates. The rule if you are unsure is straightforward: cancel first and ask questions second.

Task	Where to do it	What to know
Sign in or switch accounts	ShortMax app	Facebook, Google, Apple, or a bound email or phone
Review or cancel in the app	Inside the ShortMax app	„About Subscription”, per the terms
Cancel a pass bought on iPhone	App Store	Settings, your name, then Subscriptions
Cancel a pass bought on Android	The Google Play Store	Subscriptions in your account menu
Refund for an App Store charge	The App Store	Report a Problem; a reply in 24 to 48 hours
Get a refund on a Google Play charge	Google Play, then by email	Possible within 48 hours; later, contact the developer
Lost coins, lockouts, billing disputes	By email	The service email from the terms, plus your UID